After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.
Tracking Your Order
Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service is available by email at firstname.lastname@example.org or you can check your status under My Orders in My Account section of the MarcusYork.com website if you created an account.
Returns and Exchanges
If for some reason you are not satisfied with your order, you can return or exchange it in its original unopened packaging within 10 days of purchase date for a full refund. Final sale items cannot be refunded or exchanged.
To return or exchange an item(s), please go to your account and follow the return request process.
When you return your purchase to MarcusYork.com within 10 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.
You can exchange your MarcusYork.com purchase within 10 days for another item or items of equal or greater value.
Items received more than 14 days after purchase date may not be returned or exchanged.
If you have questions about how to return or exchange an item, please contact us at email@example.com
Shipping charges are not refundable.
Problems with an Order
Please feel free directly by email at firstname.lastname@example.org or through the form on our Contact Us page. A customer care representative will get back to you within 24 hours of your request.
In the event that you receive a damaged item, do not throw it away. Please email us directly email@example.com with the Subject "Damaged Item" to let us know of the situation, including the order number and the product that is damaged.We will provide directions as to next steps and exchange the damaged product with a replacement.